
100% Money-Back Guarantee
We want you to love how you look and feel in your dress. If it doesn't fit right, flatter your shape, or meet your expectations, simply contact us within 30 days of delivery for a full refund — no questions asked.
HERE TO HELP
Questions, answered.
Everything you need to know before finding your perfect dress.
How long will my order take to arrive?
Orders typically arrive within 5–10 business days, depending on your location.
Once your order is on its way, you'll receive tracking information so you can follow its journey to your door.
Do you ship internationally?
Yes. HERQUINS™ ships worldwide.
Delivery times can vary slightly depending on the destination, local carrier and customs processing.
How do I choose the right size?
We recommend comparing your measurements with the HERQUINS Size Guide shown on the product page.
Pay particular attention to your bust, waist and hip measurements when selecting your size.
What if the dress doesn't fit me?
We want you to love how you look and feel in your dress.
If it doesn't fit right, flatter your shape, or meet your expectations, contact us within 30 days and we'll help arrange your return.
View Returns Policy →How can I track my order?
Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking information.
Track Your Order →How should I care for my dress?
For the best results, always follow the care instructions provided with your garment.
Gentle washing, mild detergent, air drying and low-temperature steaming will generally help preserve the fabric, drape and shape of your dress.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will always do our best to help, although changes cannot be guaranteed once your order has already entered processing or been shipped.
What if I receive the wrong or damaged item?
Please contact our customer care team with your order number and details of the issue.
We'll review it promptly and work with you to find the appropriate solution.
How can I contact HERQUINS?
Our customer care team is here to help with sizing, delivery, returns or anything else regarding your order.
hello@herquins.comTHE HERQUINS STANDARD
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